Condo Dispute Mediation
& Resources
COA Helps represents a supportive hand to Ontario's condominium owners. We work with legal experts and municipal boards to mediate disputes and provide templates.
Dispute Mediation Portal
File a case file for review by our regional COA advisory board.
Accredited Resource Library
AGM Proxy Voting Guidelines
Avoid board proxy manipulation. Get template voting sheets and legal standards for volunteer proxies under the Ontario Condo Act.
Reserve Fund Health Checklist
Check if your condo building's reserve is healthy or leading towards a Special Assessment. Covers physical assets and interest-indexing.
CAT Dispute Filing Roadmap
Step-by-step instructions on filing disputes with the Condominium Authority Tribunal (CAT), standardizing filing fee chargebacks.
Step-by-Step Complaint Process
Follow these escalating steps to resolve condominium disputes effectively, always creating a paper trail along the way.
Direct Communication
Contact your property manager by email or letter to create a paper trail. If they are unresponsive, contact the Board of Directors directly.
Formally Notify the Board
If the manager fails to resolve the issue, send a formal complaint letter to the entire Board outlining the facts and your requested resolution.
File a Complaint with the CMRAO
If the issue involves unprofessional conduct, financial mismanagement, or violations of the Condominium Management Services Act, submit a complaint to the CMRAO.
Engage the CAT
For certain disputes (e.g., noise, parking, pets, and records), use the CAT's online process to file and resolve your case.
Seek Legal Advice
If the issue is severe or may require court relief, consult a lawyer.
Governance, Transparency
& Board Compliance
COA Ontario actively monitors board conduct and supports owner rights when governance standards are not met.
When to Escalate
When board members, managers, or management companies breach codes of ethics, fail to maintain the property, or violate the Condominium Management Services Act — COA will take appropriate action on your behalf.
Notify the Condominium Authority of Ontario (CAO) of issues or non-compliance by the Board of Directors
Promote proper governance and ongoing training for board members
Report abuses of power by ineffective or non-compliant boards
Support appointing an independent auditor, where appropriate
Support applying to appoint an inspector (with independent legal support), where warranted